1. General Provisions
Purchases made through this website are considered distance contracts and are subject to applicable consumer protection laws. By placing an order, you confirm that you have read, understood, and accepted these Terms of Use.
2. Product Information and Orders
All product prices and descriptions are displayed alongside each item on the website.
To place an order:
- Add selected products to your shopping cart.
- Complete the required checkout information.
- Select a preferred delivery method.
- Review your order summary before confirming.
Once the order is submitted, you will receive a confirmation via email.
3. Delivery Terms
Orders are delivered to addresses within Latvia, Lithuania, and Estonia.
Delivery options include parcel lockers and courier services. Shipping costs are displayed during checkout. All applicable taxes and duties at the destination must be covered by the customer.
Estimated delivery time is 2–5 business days. In exceptional cases, delivery may take up to 45 calendar days, with prior notice provided.
4. Right of Withdrawal
Customers have the right to withdraw from a purchase within 14 calendar days from the date of receiving the goods.
Withdrawal is not applicable if:
- The product has been used or shows signs of use.
- The item is not returned in its complete original condition.
- The product is perishable or has an expiry date.
- The buyer is a legal entity.
To exercise the right of withdrawal:
- The product must be unused and maintained in its original condition.
- Any damage or misuse may reduce the refundable amount.
Submit a withdrawal request via email within 14 days of receiving the goods. The return shipping cost is the responsibility of the customer unless the product was incorrect or damaged upon arrival.
Returned items must be sent back within 14 days of submitting the withdrawal request. Refunds are processed within 14 days after receiving the returned goods.
5. Product Defects and Warranty
If a purchased item is defective or does not meet the agreed terms, you are entitled to request a repair, replacement, or refund.
Defects discovered within 6 months from delivery may be reported for warranty consideration, provided they were not caused by misuse.
Notify customer support within 2 months of discovering the defect. In case the issue cannot be resolved through repair or replacement, a full refund will be issued.
All complaints are responded to within 15 days.
6. Personal Data Processing
Only the personal data required to fulfill orders is collected (e.g., name, email, address).
Data is used for order processing and delivery purposes only. If you have opted in to receive marketing updates, your email may be used to send promotional communications. You can unsubscribe at any time via a link in the email or by contacting customer support.
7. Limitation of Liability
The online store is not responsible for delays or failures in order fulfillment caused by factors beyond reasonable control, including technical disruptions, logistics delays, or force majeure events.
Prices are subject to change. In the event of a significant pricing error, the store reserves the right to cancel the order and refund the customer.
8. Dispute Resolution
Any disputes will first be addressed through mutual communication. If a resolution cannot be reached, disputes will be resolved in accordance with applicable laws and through competent authorities or consumer protection institutions.
Customers within the European Union may also use online dispute resolution platforms to settle disputes.